Learn how to clear your cache on Xbox 360. To clear your cache on a PlayStation 4 or a PlayStation 5, start your console in Safe Mode. Select the cache folders in each of the above locations and delete them manually./Library/Application Support/Electronic Arts./Users//Library/Application Support/Electronic Arts.To clear your cache on Mac, you’ll need to look for files on your computer and delete the files manually. Find EA and click the downward arrow to expand.If you can’t open the EA app, try these steps to clear your cache. Select the three dashes in the far-left corner of the EA app.If you use the EA app, follow these steps to clear your cache. Select the platform you play on below and try the recommended steps. If you’re having trouble playing EA games online, clearing the cache on your gaming platform might help. See what the minimum age for online accounts is in each country and learn what features are available with a child account here. If you have a child account, your access to features like purchases, social media, connections, and online play will be limited. Think someone may have hacked your account? Check out our article on hacked accounts. If you get a message that your account is already in use, try logging out on your other devices and logging back in. If your account was deactivated or deleted, you won’t be able to play online. Is your EA Account deactivated or deleted? If you think you were suspended or banned by mistake, let us know. If you’re not sure, you can check in My Ban History. Confirm your Nintendo Switch Online membership is still active.If you bought your game through Steam, check this Steam Support page for extra connection help.Make sure you have an active EA Play for PC membership.Check to stay updated on the server status of games.Confirm your EA Play for Xbox membership is still active. ![]()
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